Responsible Gaming

Responsible gaming means approaching online betting and casino games as entertainment, not as a source of income or a way to solve financial problems. On pelmsbet.com, for players accessing Palms Bet from the UK, the goal of this page is to help you observe, understand, and manage your gambling behaviour so that it remains conscious, affordable, and under control. If you feel that gambling is creating pressure, worry, or harm, Palms Bet will support you with tools for limits, breaks, and self-exclusion, and by guiding you towards independent professional help where needed.

Risk Awareness

Problem gambling often develops gradually. It can affect anyone, regardless of age, income, or experience. It is important to observe changes in your behaviour and reflect honestly on how gambling fits into your life.

Common signs that gambling may be becoming harmful include:

• Gambling more frequently, or for longer sessions than you originally planned.
• Thinking about pelmsbet.com or other gambling sites most of the day, even when you are not playing.
• Increasing your stakes to chase losses or to feel the same level of excitement.
• Spending money on gambling that was intended for bills, rent, debts, or everyday expenses.
• Hiding or lying about the amount of time or money you spend on gambling.
• Borrowing money, selling possessions, or using overdrafts/credit to continue gambling.
• Feeling anxious, depressed, irritable, or unable to sleep because of gambling outcomes.
• Trying to stop or reduce gambling but repeatedly failing to do so.

Quick self-assessment test - ask yourself the following questions and answer honestly "yes" or "no":

• Do you spend more time or money on pelmsbet.com than you can comfortably afford?
• Have you tried to win back money you lost by continuing to bet ("chasing losses")?
• Have you ever lied to family, friends, or colleagues about how much you gamble?
• Have you borrowed money or used credit to finance gambling?
• Do you feel restless or irritable when you try to cut down or stop gambling?
• Has gambling caused you to miss work, studies, or important family obligations?

If you answer "yes" to one or more of these questions, we strongly encourage you to consider using the safer gambling tools described below, to take a break, or to seek confidential support from an independent organisation. If you answer "yes" to several questions, your gambling may be at high risk of becoming harmful and you should seek professional help as soon as possible.

Limits & Tools

Setting clear financial and time boundaries is one of the most effective ways to keep gambling under control. On pelmsbet.com, for your Palms Bet account, you should regularly review your limits and adjust them to match your personal circumstances and disposable income.

Deposit limits (daily, weekly, monthly)

To set or adjust your deposit limits, follow these general steps (exact menu names may vary over time):

1. Log in to your Palms Bet account on pelmsbet.com.
2. Go to "My Account" or your profile area and select the "Responsible Gaming" or "Limits" section.
3. Choose the type of limit you wish to set:
   • Daily deposit limit - the maximum amount you allow yourself to deposit in any 24-hour period.
   • Weekly deposit limit - the maximum total deposits allowed in any Monday - Sunday period.
   • Monthly deposit limit - the maximum total deposits allowed in a calendar month.
4. Enter the amounts that reflect what you can comfortably afford to lose, for example:
   • Daily: £20
   • Weekly: £50
   • Monthly: £100
   These figures are examples only; choose amounts that fit your financial situation.
5. Confirm your selection and save the changes. Your new limits will usually apply immediately or from your next deposit attempt.

In line with safer gambling standards, decreasing a limit (making it stricter) should take effect quickly, while increasing a limit may be subject to a waiting or "cooling-off" period (for example, 24 hours) to help prevent impulsive decisions.

Time and session control

Excessive playing time can be as risky as overspending. To help you observe and control how long you play:

• Session timers: Within your account's "Responsible Gaming" or "Settings" area, you may activate session reminders that notify you after a chosen period (for example, every 30, 60, or 120 minutes). When the reminder appears, review how much time and money you have spent and consider taking a break.
• Reality checks: Pop-up messages can display your session length, net result, and a clear option to log out. Use these reminders as a moment to reflect on whether continuing to play is consistent with your original plans and limits.

Short breaks ("Time-Out" for 24 - 72 hours)

If you feel tired, emotional, or under stress, a short cooling-off period can prevent harmful decisions. To take a Time-Out from your Palms Bet account on pelmsbet.com:

1. Log in and go to "My Account" -> "Responsible Gaming" -> "Time-Out" (or the closest equivalent menu).
2. Select the desired duration, typically:
   • 24 hours - for a brief pause after an intense session.
   • 48 hours - for a more substantial break.
   • 72 hours - for a short period of complete disconnection from gambling.
3. Confirm your choice. During the Time-Out period you should not be able to place bets or make deposits. In many cases you will also be unable to access games until the period ends.

Time-Out is designed as a preventive tool. If you feel that a short break is not sufficient, or you repeatedly return to heavy play after Time-Out periods, we strongly recommend considering a longer-term self-exclusion and contacting independent support services.

Self-Exclusion

Self-exclusion is a stronger protective measure designed for situations where gambling has become difficult to control. By self-excluding, you ask Palms Bet to prevent you from using your Palms Bet account on pelmsbet.com for a significant period, or permanently.

How to apply self-exclusion

1. Access the self-exclusion section
   Log in to your account (if you still have access) and navigate to "My Account" -> "Responsible Gaming" -> "Self-Exclusion" or a similarly named menu. If you cannot log in, you should contact customer support via the channels listed on pelmsbet.com and request assistance with self-exclusion.
2. Choose the exclusion period
   Select the period that best reflects your needs. Typical options include:
   • 6 months - minimum period for a serious cooling-off and financial stabilisation.
   • 1 year or 2 years - suitable if gambling has caused significant harm or repeated relapses.
   • 5 years or lifetime - appropriate where gambling has led to severe and ongoing problems.
3. Confirm your decision
   You will be asked to confirm that you understand the consequences of self-exclusion. Read the information carefully and, if appropriate, request a withdrawal of any available funds before final confirmation.
4. Receive confirmation
   Once processed, you should receive on-site confirmation and/or an email confirming the start date and duration of your self-exclusion.

Consequences of self-exclusion

• Account access: During the self-exclusion period you will not be permitted to log in, deposit funds, or place bets with your Palms Bet account on pelmsbet.com.
• Promotions and marketing: As part of good practice, Palms Bet will take reasonable steps to stop sending you marketing communications about gambling once your self-exclusion is in place (subject to technical and data-processing constraints).
• Existing balance and refunds: If you have a remaining real-money balance at the time self-exclusion is activated, it will be handled in accordance with the general terms and conditions. Where possible, you should request a withdrawal before confirming self-exclusion. If this is not possible, you may contact support (by email or through any contact channel published on pelmsbet.com) to discuss withdrawal options, subject to standard identity and security checks.
• Irreversibility during the period: Self-exclusion is intended to be a firm protective measure. You should assume that it cannot be cancelled or shortened before the end of the chosen period. Any request to reopen your account after the end of the period may be subject to additional checks and a cooling-off period.

Important regulatory note for UK players: Palms Bet, operated on pelmsbet.com by Telematic Interactive Bulgaria AD, does not hold a UK Gambling Commission (UKGC) licence. This means that your self-exclusion with Palms Bet is limited to this operator and is not part of the UK-wide GamStop scheme. UK players using pelmsbet.com are not protected by UKGC regulations, GamStop, or UK-approved Alternative Dispute Resolution (ADR) services. The Bulgarian National Revenue Agency (NRA) and Kenyan BCLB licences regulate Palms Bet in Bulgaria and Kenya respectively, but they do not provide UK-specific consumer protection or dispute resolution.

Support Resources

Gambling-related harm can affect your finances, mental health, and relationships. It is often easier to manage risks when you combine the tools on pelmsbet.com with confidential professional support. All of the organisations listed below operate independently of Palms Bet and provide free or low-cost help. You do not need to be a Palms Bet customer to contact them.

Local support for players in the United Kingdom

• National Gambling Helpline (via GamCare)
  Phone: 0808 8020 133
  Hours: 24/7
  Language: English
  Services: Immediate emotional support, assessment of your situation, onward referral to counselling and treatment services across the UK.
• GamCare Online Services
  Website: gamcare.org.uk
  Resources: Live chat, email support, self-help tools, structured online programmes, and moderated forums.
• GambleAware
  Website: begambleaware.org
  Provides information, education materials, and links to treatment services funded in Great Britain.
• NHS Services (England, Wales, Scotland, Northern Ireland)
  Some areas provide specialist NHS clinics for gambling addiction. Speak to your GP, call NHS 111, or visit the NHS website to search for "problem gambling" services in your region.

These UK services are confidential and independent. They will not share your information with Palms Bet without your explicit consent, except where required by law (for example, in situations involving immediate risk of harm).

International support organisations

National self-exclusion schemes

• United Kingdom - GamStop
  Website: gamstop.co.uk
  GamStop allows you to self-exclude from most online gambling companies licensed by the UK Gambling Commission. Once registered, operators participating in GamStop should prevent you from using your details to open or maintain accounts.
  Important: Palms Bet on pelmsbet.com, serving Palms Bet, is not UKGC-licensed and is not covered by GamStop. Registering with GamStop will not automatically block access to pelmsbet.com, but it can still provide significant protection across UK-licensed sites.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  Information: Spanish self-exclusion register managed by the Dirección General de Ordenación del Juego (DGOJ). Residents in Spain can request to be added to this register so that licensed Spanish operators deny access. This may be relevant if you live in or move to Spain.

Device and website blocking tools

• Gamban - Software that blocks access to a wide range of gambling websites and apps on your devices. Website: gamban.com.
• BetBlocker - Free blocking software that restricts access to many gambling websites globally. Website: betblocker.org.
• General security tools - You can also use device-level parental controls, app store restrictions, and browser extensions to limit access to gambling content.

These tools are provided by third parties and are not controlled by Palms Bet. While they can be effective, they are not foolproof. For best protection, combine them with self-exclusion, financial limits, and professional support.

Family and friends support resources

• GamAnon / Gamblers Anonymous family groups - Peer-support meetings (in person and online) for relatives and friends of people with gambling problems.
• GamCare's family and friends support - Information and one-to-one or group support for people affected by someone else's gambling.
• Online forums and chats - Moderated communities (for example, on GamCare and Gambling Therapy) where families can share experiences, strategies, and emotional support.

All these services treat your information with a high degree of confidentiality and aim to provide unbiased, professional or peer-based assistance. If you are in immediate danger or risk of self-harm, you should contact local emergency services or a crisis helpline in your area without delay.

Help for Family

Gambling problems rarely affect only the person who plays. Family members, partners, and close friends often experience stress, financial pressure, and emotional hardship. If you are worried about someone using their Palms Bet account on pelmsbet.com or other gambling services, the following steps may help.

How to talk to a person who may have a gambling problem

• Choose the right moment - Speak when both of you are calm and not in the middle of a crisis or argument about money or gambling.
• Use non-judgmental language - Focus on how their behaviour affects you and the family ("I feel worried when...") rather than accusing ("You always...").
• Be specific and factual - Refer to concrete examples (missed bills, secret debts, dramatic mood changes) rather than general criticism.
• Listen actively - Allow them to explain how they feel without interrupting. Acknowledging their stress or shame can make it easier for them to accept help.
• Avoid enabling - Do not cover up debts, lie to others, or repeatedly bail them out financially if this allows the gambling to continue unchecked.

Encouraging the person to seek help

• Suggest that they complete a gambling self-assessment (such as those available from GamCare or Gambling Therapy) to observe their behaviour from a different perspective.
• Offer to help them contact the National Gambling Helpline, book an appointment with their GP, or join an online chat together so that they do not feel alone.
• Discuss practical steps such as setting deposit limits, activating Time-Outs or self-exclusion on pelmsbet.com, and using blocking software on their devices.
• Agree clear boundaries about shared finances, debts, and access to joint accounts, and consider obtaining professional debt advice if needed.

Support for you as a family member

Your own wellbeing is important. Even if the person you are worried about is not ready to change, you can still access help for yourself.

• Family support groups: Organisations such as GamCare, Gambling Therapy, and family groups linked to Gamblers Anonymous provide forums, chats, and helplines specifically for relatives and friends.
• Professional counselling: A counsellor or psychotherapist with experience in addiction can help you cope with stress, set healthy boundaries, and make informed decisions.
• Emergency help: If you believe that someone is at immediate risk of self-harm or violence, contact emergency services or a crisis helpline in your country right away.

Remember that you are not responsible for another person's gambling decisions, but you can influence your own responses and seek support to protect yourself and any dependants.

Operator's Commitment

Palms Bet is operated on pelmsbet.com by Telematic Interactive Bulgaria AD, a public company listed on the Bulgarian Stock Exchange (ticker: TIB), with licensed gambling activities in Bulgaria (NRA licences No. 000030-1061 for sports betting and No. 000030-5530 for casino games) and a BCLB licence No. 0000508 in Kenya. As of 2025, the company is reported as maintaining a clean regulatory record with the Bulgarian National Revenue Agency. However, Palms Bet does not hold a UK Gambling Commission licence, and UK-specific protections (including GamStop, UK consumer law remedies for gambling contracts, and UK-recognised ADR schemes) do not apply to play on pelmsbet.com.

Internal monitoring and risk checks

Within these licensing frameworks, Palms Bet is committed to promoting safer gambling and to monitoring accounts for indicators of potential harm, including but not limited to:

• Very frequent deposits or rapidly increasing stake sizes over a short period.
• Extended play sessions without breaks, especially late at night or on multiple consecutive days.
• Patterns consistent with chasing losses, such as immediately increasing stakes after significant losses.
• Use of multiple payment methods or failed deposit attempts suggesting financial strain.
• Customer communications that mention financial difficulty, distress, or inability to stop gambling.

Automated systems and manual reviews may flag such patterns for further assessment. These safeguards are designed to identify risk, but they are not perfect, and they do not replace your own responsibility to manage your play.

When and how Palms Bet may contact you

• Risk-based contact: If Palms Bet observes strong indicators that your gambling on Palms Bet may be harmful, the support team may contact you by email, on-site message, or (where appropriate) by phone to:
  • Provide information about safer gambling tools and independent support organisations.
  • Encourage you to set or tighten deposit limits or time limits.
  • Discuss whether a temporary Time-Out or self-exclusion is appropriate.
• Account restrictions: In higher-risk situations, Palms Bet may, at its discretion and subject to local licensing requirements, temporarily suspend or permanently close your account, reduce your ability to deposit, or block access to certain products. Such actions aim to reduce the likelihood of further harm.
• Data and privacy: Any monitoring of your account is conducted in accordance with applicable data protection laws and the pelmsbet.com privacy policy. Information is used to manage risk, comply with legal obligations, and improve safer gambling measures.

Although these measures are designed to protect you, they cannot guarantee that gambling-related harm will be prevented. You remain responsible for how you use your account and should make full use of the limits, breaks, and support resources described on this page.

Updates

Responsible gambling standards, legal requirements, and internal procedures may change over time. Palms Bet will review this page periodically to ensure that it reflects current tools, contact details, and best practice for players accessing Palms Bet on pelmsbet.com from the UK.

• Notification of changes:
  • Significant updates may be communicated via email to the address registered on your account (where permitted by applicable laws and your communication preferences).
  • Important changes may also be highlighted by on-site banners, pop-up messages, or notifications in your account area when you next log in.
  • The latest version of this Responsible Gaming page will always be available on pelmsbet.com for your review.
• Your responsibility:
  • You should check this page regularly so that you are aware of the current tools, procedures, and external support resources available to you.
  • Continuing to use your account after changes take effect may be treated as acceptance of the updated information, subject to applicable law.

Last updated: 06 November 2025. Information regarding licences and regulatory status is based on data available up to and including 2025 and may be subject to change. For the most current status of Telematic Interactive Bulgaria AD and its licences, you may consult official registers such as the Bulgarian NRA gambling licence register (for example, via nra.bg) or other competent authorities.

Contact & Feedback

If you have questions about safer gambling, wish to request support, or would like to provide feedback on this Responsible Gaming page, Palms Bet encourages you to get in touch. While Palms Bet is not licensed by the UK Gambling Commission and UK-specific consumer protections do not apply to play on pelmsbet.com, the company remains committed to treating all customers fairly and to supporting those who experience gambling-related difficulties.

Responsible gaming contact channels

• Email: You can contact the responsible gaming team by using the main support email address published on pelmsbet.com. Please include the words "Responsible Gaming" in the subject line so that your request can be prioritised.
• Telephone: Where a customer support phone number is provided on pelmsbet.com, you may use it to discuss responsible gaming concerns. Inform the agent at the beginning of the call that your query relates to safer gambling or problem gambling so that they can handle your request appropriately.
• Written correspondence: Telematic Interactive Bulgaria AD is headquartered in Sofia, Bulgaria. If you choose to write by post, please consult pelmsbet.com or official corporate disclosures for the most current postal address before sending any documents.

Online feedback and support request form

You may also use the following form (or an equivalent form made available in your account area) to request help with limits, Time-Out, self-exclusion, or to ask for information about external support:

Name (optional):

Palms Bet username or account ID:

Email address registered on your account:

Type of request:
Please select... Set or change deposit/time limits Request Time-Out (24 - 72 hours) Request self-exclusion Information about support organisations Other responsible gaming question

Details of your request (please include any relevant timeframes or concerns):

Submit responsible gaming request

Palms Bet will use the information you provide through these channels solely for the purposes of responding to your query, assessing risk, and implementing appropriate responsible gaming measures, in accordance with applicable data protection laws and the pelmsbet.com privacy policy. This page is provided for information only and does not constitute legal advice. If you require legal guidance about your rights as a UK resident using a non-UK-licensed operator, you should seek independent legal advice.